Warranty & Return Policy

VapeDynamics™ Warranty

 
We stand behind our products and provide a 1 year warranty on VapeDynamics™ products. All VapeDynamics™ products purchased from vapedynamics.com or authorized sales network electronic components are backed with a 1-year limited warranty. 

VapeDynamics™  warrants all electronic components against defects in materials and workmanship under normal use for a period of 1 year from the date of retail purchase by the original end-user/purchaser. If physical defect arises and a claim is received within the warranty period, it is the responsibility of VapeDynamics™ to either repair the product defect or exchange the product with a product that is new or is fully functional.

The limited warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions. The limited warranty does not apply if the product is used with non VapeDynamics certified or approved products, used for commercial purposes, damaged by wear and tear, acts of God, misuse, abuse, negligence, accident, modified or tampered with, or any other cause other than defects prior to loading your material.

Contact VapeDynamics to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.  Please keep your receipt of purchase to validate your product's warranty card and  it is required for all warranty requests.

Non-returnable items include, but are not limited to

• Used, Undamaged Products
• Accessories, heating elements, pods
• 18650 Batteries

7 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at VapeDynamics.

Return Merchandise Authorization

Your obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. 

Address it to:

VapeDynamics™
RMA Department
2301 W. 205th Street, Suite102
Torrance, CA 90501

Once we receive the defective item, we will inspect and send you a brand new or fully functional one ASAP priority mail. Typical turn around time is 5-7 days.

Note:
Do NOT to send any pieces smelling, containing or covered in illicit materials. Never ship back atomizers if they have been loaded (even if not used). Any parts turned into us that include illicit smells or materials will NOT be returned and could result in termination of warranty. VapeDynamics™  is not responsible for any items lost in route without a tracking number. We thank you for your cooperation.

DISCLAIMER: ANY ITEMS LOST IN TRANSIT WITHOUT A TRACKING NUMBER, OR DUE TO IMPROPER PACKAGING, IS NOT THE RESPONSIBILITY OF VAPEDYNAMICS™ AND WILL NOT BE COVERED BY WARRANTY.

Limitations of Liability

VAPEDYNAMICS™, JAENOVATION CORP. WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES RESULTING FROM, ARISING OUT OF OR IN ANY WAY RELATING TO THE SITE OR YOUR USE OR INABILITY TO USE THIS SITE OR THE INFORMATION, SERVICES OR MATERIALS ON OR AVAILABLE THROUGH THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. JAENOVATION, CORP. WILL NOT BE LIABLE FOR THE COMPLETENESS, ACCURACY, CORRECTNESS, INTEGRITY, RELIABILITY, CURRENCY, ADEQUACY OR SUITABILITY OF THE CONTENT OR SERVICES PROVIDED ON, OR ACCESSIBLE FROM, VAPEDYNAMICS.COM

Warranty Limitations

THIS SITE AND ALL INFORMATION, SERVICES AND MATERIALS PROVIDED TO YOU VIA THIS SITE ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, JAENOVATION CORP. DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND GUARANTEES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES, REPRESENTATIONS, CONDITIONS AND GUARANTEES OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. JAENOVATION, CORP. DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JAENOVATION, CORP. DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT JAENOVATION, CORP SHALL NOT BE RESPONSIBLE FOR ANY FAILURES OR OMISSIONS ASSOCIATED WITH YOUR USE OF VAPEDYNAMICS.COM.

VAPEDYNAMICS™,  JAENOVATION CORPORATION (a California Corporation)