CONTACT US

Reach out to us anytime. we'll happily answer all your quentions.

Phones: 424-488-2047 

Email: info@vapedynamics.com

Monday-Friday, from 9:00 am to 5:00 pm (PST)


GENERAL FAQ

IN THE BOX

Download Full Instruction Manual 

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UNBOXED

Dab Tool, Cotton Swabs, USBC Cable, AC adaptor, Travel Cap, Glass Attachment, Carp Cab with Tether, Extract Atomizer, Ceramic Chamber, and Device Base.

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INTELLIGENT TEMPERATURE CONTROL™ ON BOTH EXTRACT & DRY HERB MODE

VapeDynamics DIP has the most intuitive temperature control system available, introducing Intelligent Temp. Control™ that work flawlessly with dual modes via automated detection sensor. Simply plug in any atomizer you want, the DIP will provide the most desirable preset temperature range for you. 

Changing Temperature: 

• Turn on the device with 3 quick click on/off button

• DIP will enter "temp set mode" and the LED lights will reflect your current temperature 

• Single click to taggle through all temperature settings 

• Haptic vibration & LED illuminated feedback will tell you DIP is ready to go 

Extract Mode Preset Temperatures: 

• Low - Blue 

• Medium - Green

• Medium/High - Purple

• High - White

Higher temperature setting typically mean you'll get more robust vapor production. Lower settings mean more tasty vapor profiles. When using the DIP with either extracts or dry herb, we always recommend you to start with medium or medium-high temperature setting.

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CHECK YOUR CHARGE 

• When the device is on, you can check your battery life by reading LED on/off button lights

• Battery life lower than 25% - Red

• Battery life higher than 25% - White 

• Device needs to be charged - Flashes red 3 times 

BUTTON LIGHT INDICATION

The on/off button indicator light serves as a window into how your device functions and status. 

RED LIGHT FLASH ONE TIME 

We have integrated overheat protection onto the coil. When on/off button flash red one time simply means DIP has overheated. Let DIP cool down for a little while and it will resume to normal functionality. 

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RED LIGHT FLASH THREE TIMES 

When on/off button flashes three time red light indicates the battery power is getting low and needs to be charged. 

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WHITE LIGHT FLASH THREE TIMES

White light flashes three times indicates there is a connection issue between the device and atomizer or the coil has reached the end of its lifespan. We recommend you to firstly remove the atomizer, clean the connection pins with a cotton swab and reattach the atomizer see if it will resume working. 

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WHITE LIGHT FLASH FIVE TIMES

Don't worry, the white light flashes five times indicates DIP cannot detect the atomizer. It can simply because the atomizer was not tightly screw into the device. 

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If issues persist, please contact our customer support team and we will be happy to assist you further. 

CLEANING AND MAINTENANCE

Our DIP requires minimal maintenance and because of the removable atomizer and glass make the device extremely easy to clean. 

• Soak your carp cab and glass in isopropyl alcohol (IPA) while cleaning the rest of your DIP

• Use a Q-tip moistened with isopropyl alcohol (IPA) to wipe around the chamber and atomizer while it is still warm

• Be sure to clean the contact of the base as well as contacts on the atomizer 

• Once your atomizer is clean, make sure it's fully dry before you re-install it

SHIPPING

DO YOU DELIVER TO PO BOX ADDRESSES?

Yes, we can ship to PO box addresses. However, we have experienced lost and stolen packages with PO box addresses, we strongly recommend you to use other delivery address. 

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HOW SOON CAN I GET MY ORDER? 

We are offering same-day shipping for all orders placed by 1:00pm PST (except weekends). Our free shipping methods use USPS Priority with standard delivery estimate of 3-5 days. Depending on your location. We also offer priority shipping options at check-out for an additional cost.

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CAN I TRACK MY ORDER?

Yes, you will receive a confirmation email with tracking info once your order is shipped. This tracking info will also be available in the Order History section from your account.

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WHERE DO YOU SHIP FROM? 

Our warehouse conveniently located in Los Angeles, California. 

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WHERE DO YOU DELIVER? 

We ship to all U.S. states and Canada. For those outside the United States and Canada, DIP is available for sale in retail stores throughout selected European markets.

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WHAT DO I DO IF MY PARCEL IS LOST?

If a package is not delivered, we highly recommend you to call your local post office for immediate assistance with your parcel. If your concern is not resolved by post office, please contact our customer support team for further assistance. 

Return Policy & Warranty